NPR Digital Services -Help and Technical Support

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Business Hours Support:
9:00 a.m. - 6:00 p.m. ET

For all general help, training, or emergency support during business hours, please submit this form. This will open a ticket and we will reply as soon as possible. You may also call us at 617-622-5400, then press 2.

After Hours Support

Non-emergencies: please complete this form and we will get back to you the next business day.


Call 888-225-3419. Please use only for true emergencies.

Examples of Emergency Issues:

  • A critical system is down or offline on more than one computer.
  • Your station web stream is off-line.
  • Your Core Publisher Site will not load on more than one computer.

Self Help

Visit our Q&A Cafe for answers to common questions and get tips and tricks from your peers. Pose your questions and ideas in our community driven forum, or share your expertise by answering questions posed by other users.