NPR Digital Services -Help and Technical Support

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Business Hours Support:
9:00 a.m. - 6:00 p.m. ET

For all general help, training, or non-emergency support during business hours, submit a support ticket. This will open a ticket and we will reply as soon as possible. You may also call us at 617-622-5400, then press 2.

After Hours Support

Non-emergencies: please complete a support ticket and we will get back to you as soon as possible.

Emergencies 24/7

Call 888-225-3419. Please use only for true emergencies.

Examples of Emergency Issues:

  • A critical system is down or offline on more than one computer.
  • Your station web stream is off-line.
  • Your Core Publisher Site will not load on more than one computer.